Reliability of self-report data
Do the subjects tell the truth?
For research on Web-based instruction, web usage data may be obtained
by parsing the user access log, setting cookies, or uploading the
cache. However, these options may have limited applicability. For
example, the user access log cannot track users who follow links to
other websites. Further, cookie or cache approaches may raise privacy
issues. In these situations, self-reported data collected by surveys
are used. This gives rise to the question: How accurate are
self-reported data? Cook and Campbell (1979) have pointed out that
subjects (a) tend to report what they believe the researcher expects to
see, or (b) report what reflects positively on their own abilities,
knowledge, beliefs, or opinions. Another concern about such data
centers on whether subjects are able to accurately recall past
behaviors. Psychologists have warned that the human memory is fallible
(Loftus, Schacter, 1999). Sometimes people "remember" events that never
happened. Thus the reliability of self-reported data is tenuous.
Although statistical software packages are capable of calculating
numbers up to 16-32 decimals, this precision is meaningless if the data
cannot be accurate at even the integer level. Quite a few scholars had
warned researchers how measurement error could cripple statistical
analysis (Blalock, 1974) and suggested that good research practice
requires the examination of the quality of the data collected (Fetter,
Stowe, & Owings, 1984).
Bias and Variance
Measurement errors include two components, namely, bias and variable error.
Bias is a systematic error that tends to push the reported scores
toward one extreme end. For example, several versions of IQ tests are
found to be bias against non-Whites. It means that blacks and Hispanics
tend to receive lower scores regardless of their actual intelligence. A
variable error, also known as variance, tends to be random. In
other words, the reported scores could be either above or below the
actual scores (Salvucci, Walter, Conley, Fink, & Saba, 1997).
The findings of these two types of measurement errors have different
implications. For example, in a study comparing self-reported data of
height and weight with direct measured data (Hart & Tomazic, 1999),
it was found that subjects tend to over-report their height but
under-report their weight. Obviously, this kind of error pattern is
bias rather than variance. A possible explanation of this bias is that
most people want to present a better physical image to others. However,
if the measurement error is random, the explanation may be more
One may argue that variable errors, which are random in nature, would
cancel out each other and thus may not be a threat to the study. For
example, the first user may over-estimate his Internet activities by
10%, but the second user may under-estimate hers by 10%. In this case,
the mean might still be correct. However, over-estimation and
under-estimation increases variability of the distribution. In many
parametric tests, the within-group variability
is used as the error term. An inflated variability would definitely
affect the significance of the test. Some texts may reinforce the above
misconception. For example, Deese (1972) said,
Statistical theory tells us that the
reliability of observations is proportional to the square root of their
number. The more observations there are, the more random influences
there will be. And statistical theory holds that the more random errors
there are, the more they are likely to cancel one another and produce a
normal distribution (p.55).
First, it is true that as the sample size increases the variance of the
distribution decreases, it does not guarantee that the shape of
distribution would approach normality. Second, reliability (the quality
of data) should be tied to measurement rather than sample size
determination. A large sample size with a lot of measurement errors,
even random errors, would inflate the error term for parametric tests.
A stem-and-leaf plot or a histogram can be used to visually examine whether a
measurement error is due to systematic bias or random variance. In the following
example, two types of Internet access (Web browsing and email) are measured by
both self-reported survey and logbook. The difference scores (measurement 1 -
measurement 2) are plotted in the following histograms.
The first graph reveals that most difference scores are centered around zero.
Under-reporting and over-reporting appears near both ends suggest that the
measurement error is random error rather than systematic bias.
The second graph clearly indicates that there is a high degree of
measurement errors because very few difference scores are centered
around zero. Moreover, the distribution is negatively skewed and thus
the error is bias instead of variance.
How reliable our memory is?
Schacter (1999) warned that the human memory is fallible. There are seven flaws of our memory:
- Transience: Decreasing accessibility of information over time.
- Absent-mindedness: Inattentive or shallow processing that contributes to weak memories.
- Blocking: The temporary inaccessibility of information that is stored in memory.
- Misattribution Attributing a recollection or idea to the wrong source.
- Suggestibility: Memories that are implanted as a result of leading questions or expectations.
- Bias: Retrospective distortions and unconscious influences that are related to current knowledge and beliefs.
- Persistence: Pathological remembrances-information or events that we cannot forget, even though we wish we could.
||"I have no
recollection of these. I don't recall that I signed the document for
Whitewater. I don't remember why the document disappeared but
reappeared later. I don't remember anything."|
"I remember landing (in Bosnia) under sniper fire. There was supposed
to be some kind of a greeting ceremony at the airport, but instead we
just ran with our heads down to get into the vehicles to get to our
Caution: A new computer virus named
"Clinton" is discovered. If the computer is infected, it will
frequently pop up this message 'out of memory,' even if it has adequate
Q: "If Vernon Jordon has told us that you have an extraordinary memory,
one of the greatest memories he has ever seen in a politician, would
this be something you would care to dispute?"
A: "I do have a good memory...But I
don't remember whether I was alone with Monica Lewinsky or not. How
could I keep track of so many women in my life?"
Q: Why did Clinton recommend Lewinsky for a job at Revlon?
A: He knew she would be good at making things up.
It is important to note that sometime the reliability of our memory is tied to
the desirability of the outcome. For example, when a medical researcher tries to
collect relevant data from mothers whose babies are healthy and mothers whose
kids are malformed, the data from the latter is usually more accurate than that
of the former. This is because mothers of malformed babies have been carefully
reviewing every illness that occurred during the pregnancy, every drug taken,
every detail directly or remotely related to the tragedy in an attempt to find
an explanation. On the contrary, mothers of healthy infants do not pay much
attention to the preceding information (Aschengrau & Seage III, 2008).
What shall we do?
Some researchers reject use of self-reported data due to its alleged poor
quality. However, Chan (2009) argued that the so-called poor quality of
self-reported data is nothing more than an urban legend. Driven by social desirability, respondents might provide the
researchers with inaccurate data on some
occasions, but it does not happen all the time. For
example, it is unlikely that the respondents would lie about their demographics,
such as gender and ethnicity. Second, while it is true that respondents tend to
fake their answers in experimental studies, this issue is less serious in
measures used in field studies and naturalistic settings. Further, there are
numerous well-established self-reported measures of different psychological
constructs, which have obtained construct validity evidence through both
convergent and discriminant validation. For example, Big-five personality
traits, proactive personality, affectivity disposition, self-efficacy, goal
orientations, perceived organizational support, and many others.
the field of epidemiology, Khoury, James and Erickson (1994) asserted
that the effect of recall bias is over-rated. But their conclusion may
not be well-applied to other fields, such as education and psychology.
In spite of the threat of data inaccuracy, it is impossible for the
researcher to follow every subject with a camcorder and record every
thing they do. Nonetheless, the researcher can use a subset of subjects
to obtain observed data such as user log access or daily hardcopy log
of web access. The results would then be compared to the outcome of all
subjects¹ self-reported data for an estimation of measurement error.
Someone may argue that the log book approach is too demanding. Indeed,
in many scientific research studies, subjects are asked for much more
than that. For instance, when scientists studied how deep sleep during
long range space travel would affect human health, participants were
asked to lie in bed for a month. In a study concerning how a closed
environment affects human psychology during space travel, subjects were
locked in a room individually for a month, too. It takes a high cost to
seek out scientific truths.
- When the user access log is available to the researcher, he can ask
the subjects to report the frequency of their access to the web server.
The subjects should not be informed that their Internet activities have
been logged by the webmaster as this may affect participant behavior.
- The researcher can ask a subset of users to keep a log
book of their internet activities for a month. Afterwards, the same
users are asked to fill out a survey regarding their web usage.
After different sources of data are collected, the discrepancy between
the log and the self-reported data can be analyzed to estimate the data
reliability. At first glance, this approach looks like a test-retest
reliability, but it isn't. First, in test-retest reliability the
instrument used in two or more situations should be the same. Second,
when the test-retest reliability is low, the source of errors is within
the instrument. However, when the source of errors is external to the
instrument such as human errors, inter-rater reliability is more
The above suggested procedure can be conceptualized as a measurement of
inter-data reliability, which resembles that of inter-rater reliability
and repeated measures. There are four ways to estimate the inter-rater
reliability, namely, Kappa coefficient, Index of Inconsistency,
repeated measures ANOVA, and regression analysis. The following section
describes how these inter-rater reliability measurements may be used as
inter-data reliability measurements.
Kappa coefficientIn psychological and educational
research, it is not unusual to employ two or more raters in the
measurement process when the assessment involves subjective judgments
(e.g. grading essays). The inter-rater reliability, which is measured
by Kappa coefficient, is used to indicate the reliability of the data.
For example, the performance of the participants are graded by two or
more raters as "master" or "non-master" (1 or 0). Thus, this
measurement is usually computed in categorical data analysis procedures
such as PROC FREQ in SAS, "measurement of agreement" in SPSS, or an
online Kappa calculator (Lowry, 2016). The image below is a screenshot
of Vassarstats online calculator.
It is important to note that even if 60 percent of two datasets concur
with each other, it doesn't mean that the measurements are reliable.
Since the outcome is dichotomous, there is a 50 percent chance that the
two measurements agree. Kappa coefficient takes this into account and
demands a higher degree of matching to reach consistency.
In the context of Web-based instruction, each category of
self-reported Website usage can be re-coded as a binary variable. For
example, when question one is "how often do you use telnet," the
possible categorical responses are "a: daily," "b: three to five times
per weel," "c: three-five times per month," "d: rarely," and "e:
never." In this case, the five categories can be recoded into five
variables: Q1A, Q1B, Q1C, Q1D, and Q1E. Then all these binary variables
can be appended to form a R X 2 table as shown in the following table.
With this data structure, responses can be coded as "1" or "0" and thus
measurement of classification agreement is possible. The agreement can
be computed using Kappa coefficient and thereby the reliability of the
data may be estimated.
||Log book data
Index of Inconsistency
Another way to compute the aforementioned categorical data is Index of
Inconsistency (IOI). In the above example, because there are two
measurements (log and self-reported data) and five options in the
answer, a 4 X 4 table is formed. The first step to compute IOI is to
divide the RXC table into several 2X2 sub-tables. For example, the last
option "never" is treated as one category and all the rest are
collapsed into another category as "not never," as shown in the
The percent of IOI is computed by the following formula:
IOI% = 100*(b+c)/[(2np(1-p)] where p = (a+c)/n
the IOI is calculated for each 2X2 sub-table, an average of all indices
is used as an indicator of the inconsistency of the measure. The
criterion to judge whether the data are consistent is as follows:
- An IOI of less than 20 is low variance
- An IOI between 20 and 50 is moderate variance
- An IOI above 50 is high variance
The reliability of the data is expressed in this equation: r = 1 - IOI
Intraclass correlation coefficient
If both data sources yield continuous data, then one can compute
intraclass correlation coefficient to indicate the reliability of the
data. The following is a screenshot of SPSS's ICC options. In Type
there are two options: "consistency" and "absolute agreement." If
"consistency" is chosen, then even if one set of numbers is consistency
high (e.g. 9, 8, 9, 8, 7...) and the other is consistency low (e.g. 4,
3, 4, 3, 2...), their strong correlation mis-implies that the data are
in alignment with each other. Hence, it is advisable to choose
Repeated measuresThe measurement of inter-data reliability
can also be conceptualized and proceduralized as a repeated measures
ANOVA. In a repeated measures ANOVA, measurements are given to the same
subjects several times such as pretest, midterm and posttest. In this
context, the subjects are also measured repeatedly by the web user log,
the log book and the self-reported survey. The following is the SAS
code for a repeated measures ANOVA:
data one; input user $ web_log log_book self_report;
1 215 260 200
2 178 200 150
3 100 111 120
4 135 172 100
5 139 150 140
6 198 200 230
7 135 150 180
8 120 110 100
9 289 276 300
model web_log log_book self_report = user;
repeated time 3;
In the above program, the number of visited Websites by nine volunteers
are recorded in the user access log, the personal log book, and the
self-reported survey. The users are treated as a between-subject factor while the three measures are regarded as between-measure factor. The following is a condensed output:
|Source of variation
Based on the above information, the reliability coefficient can be calculated using this formula (Fisher, 1946; Horst, 1949):
|r =||MSbetween-measure - MSresidual
|MSbetween-measure + (dfbetween-people X MSresidual)
Let's plug the number into the formula:
|r =||488.93 - 454.80
|488.93 + ( 8 X 454.80)
The reliability is about .0008, which is extremely low. Therefore, we
can go home and forget about the data. Fortunately, it is only a
hypothetical data set. But, what if it is a real data set? You have to
be tough enough to give up poor data rather than publishing some
findings that are totally unreliable.
Correlational and regression analysis
Correlational analysis, which utilizes Pearson's Product Moment
coefficient, is very simple and especially useful when the scales of
two measurements are not the same. For example, the web server log may
track the number of pages accesses while the self-reported data are
Likert-scaled (e.g. How often do you browse the Internet? 5=very often,
4=often, 3=sometimes, 2=seldom, 5=never). In this case, the
self-reported scores can be used as a predictor to regress against page
A similar approach is regression analysis, in which one set of scores
(e.g. survey data) is treated as the predictor while another set of
scores (e.g. user daily log) is considered the dependent variable. If
more than two measures are employed, a multiple regression model can be
applied i.e. the one that yields more accurate result (e.g. Web user
access log) is regarded as the dependent variable and all other
measures (e.g. user daily log, survey data) are treated as independent
Last updated: 2016
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